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Revenue Cycle Liaison

Company Name:
PeaceHealth
Req ID:
36602
About PeaceHealth
PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 800 physicians and providers, a comprehensive laboratory system, and nine medical centers serving both urban and rural communities throughout the Northwest. In 1890, Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues to serve communities when invited to do so with a spirit of collaboration and stewardship. This is The Spirit of Healing-The Spirit of PeaceHealth.
Department:
Administration Regional (7010)
JOB SUMMARY
Responsible for developing and sustaining strong community-based relationships with vendors and patients to consistently achieve service standards and customer satisfaction. Facilitates and provides appropriate financial education and problem resolution with a primary focus on working closely with all aspects of financial services regarding payment options, complicated benefit, billing questions, and clarification of revenue cycle processes. Financial education may also include other areas with patient/customer interfaces such as accounts payable.. Collaboration and partnership with Revenue Cycle leadership will be key function of this role.
ESSENTIAL FUNCTIONS
1. Act as a regional liaison in revenue cycle activities, implementing business processes and medical office/hospital awareness/education. Participate in regional committees and projects at the department level and part of cross functional teams within the revenue cycle.
2. Lead the development and implementation of solutions to customer issues that consider a variety of variables such as; pricing, insurance coverage, bridge assistance, deductibles, co-insurance, co-pays, coding, secondary insurance coverage, usual and customary, and payment arrangements. Provides recommendations for complex issues and unique solutions to CAO and RC VP. Provides thorough follow up to evaluate the resolution and customer satisfaction
3. Maintains strong working knowledge of revenue/financial cycle, departmental policies and procedures specific to billing, coding, and coverage's. Develops and implements internal process improvements that facilitate accurate and prompt customer service and problem resolution as well as proactively prevent reoccurrences.
4. Educate and respond to customer inquiries in accordance with state and federal laws or applicable internal policies.
5. Develop venues for communicating to the Community in a proactive manner regarding common issues that our patients are encountering, this may include development of communications for radio, newspaper, social media, community forums, standing meetings, etc. Gather information regarding key issues (metrics, billing complaints, patient experience, community feedback) and develop communication strategies to deliver solutions, improvements and increase customer confidence
6. Ensure that customers receive appropriate, responsive financial services assistance by utilizing strong communication and public relation skillset. Creates a robust customer orientation and service culture. Develops and continues to strengthen community confidence that revenue cycle issue resolution is a PeaceHealth priority that will receive prompt and thorough attention through the Liaison.
7. Connects with patients and staff in a caring, respectful manner to create a robust customer orientation and service culture.
8. Maintains strong working knowledge of revenue cycle systems, network processes and operations and community customers, payors, vendors and suppliers.
QUALIFICATIONS
Education:
Bachelor Degree in business, accounting, finance, public relations/marketing or related area or equivalent combination of education and experience.
Experience/training:
Minimum of 5 years of Public Relations or Revenue Cycle experience preferably within the hospital/health care setting including knowledge of coding..
Understanding of medical terminology preferred
License/certification:
Other skills:
Strong Communication skills, ability to think critically.
Empathetic and patient with complaints and concerns.
Ability to facilitate and multi-task.
Strong ability to problem solve
Location:
PeaceHealth Ketchikan Medical Center (301)
Job Category
: Accounting/Finance/Revenue Cycle
Shift:
Variable
Shift Length:
Variable
FTE:
1.0
Work Type:
Full Time
Salary range starts at
: $23.80
Required Certifications/Licensure
:
The above information on this description has been designed to indicate the general nature and level of work performed within this job class. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.
Posting Notes: Ketchikan, AK -- Accounting/Finance/Revenue Cycle -- Full Time -- SYSTEM & REG ADMIN
Company Description:
As the premiere health care system in the Northwest, consistent with our mission and heritage, PeaceHealth is known for a healing culture that is patient-centered and family friendly. At PeaceHealth, the fulfillment of our Mission is our shared purpose. It drives all that we are and all that we do. To those who embrace the spirit of these words and our commitment to Exceptional Medicine and Compassionate Care, we offer the opportunity to learn and grow as a member of the PeaceHealth family. Join our team of caregivers who serve patients and their families to provide healing care for the mind, body and spirit.

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