IT Technician Assistant
Computer Headquarters Computer Headquarters Ketchikan, AK Ketchikan, AK Full-time Full-time $16 - $20 an hour $16 - $20 an hour Company Overview:
Computer Headquarters is a full service MSP IT company dedicated to providing innovative solutions to business and government facilities of all sizes.
With a focus on excellence, innovation, and customer satisfaction, we have built a reputation for delivering top-notch IT solutions tailored to meet our clients' diverse needs.
We strive to maintain the highest standards of quality, integrity, and professionalism in everything we do.
We are currently seeking a motivated and enthusiastic individual to join our team as an IT Assistant.
This is an exciting opportunity for someone who is passionate about technology and eager to kick-start their career in the IT industry.
Key
Responsibilities:
Assisting with Technical Support:
Provide assistance to end-users by troubleshooting hardware and software issues.
Respond to help desk tickets and resolve technical issues in a timely manner.
Assist in the installation, configuration, and maintenance of computer systems and peripherals.
Learning and Applying Technical Skills:
Participate in training sessions to learn about various IT technologies, tools, and methodologies.
Apply theoretical knowledge to practical tasks, such as setting up networks, configuring software, and testing systems.
Stay updated with the latest industry trends and best practices in IT to enhance skillset.
Supporting IT Projects:
Collaborate with and support team members on IT projects, such as software development, network upgrades, or system implementations.
Assist in gathering requirements, conducting research, and contributing to project planning and execution.
Follow project timelines and deliverables under the guidance of one of our Lead Technicians.
Documentation and Reporting:
Maintain accurate documentation of IT systems, configurations, and procedures.
Must be proficient in effectively and accurately managing time and note-taking.
Ensuring Security and Compliance:
Adhere to security protocols and best practices to protect sensitive data and IT infrastructure.
Assist in conducting security assessments, vulnerability scans, and risk assessments.
Participate in compliance audits and assist in implementing remediation measures as needed.
Monitoring and Maintaining Systems:
Assist in implementing monitoring tools and alerting mechanisms to proactively detect and mitigate IT issues.
Contributing to Team Collaboration:
Actively participate in team meetings, brainstorming sessions, and knowledge-sharing activities.
Communicate effectively with team members to provide updates on progress and escalate issues when necessary.
Adhering to Policies and Procedures:
Follow company policies, procedures, and code of conduct in all IT-related activities.
Maintain confidentiality and integrity when handling sensitive information and data.
Seeking Continuous Learning and Development:
Take initiative to expand knowledge and skills through self-study, online courses, and certifications.
Seek feedback from mentors and supervisors to identify areas for improvement and professional growth.
Demonstrate a proactive attitude towards learning and adapting to new technologies and challenges in the IT field.
Qualifications:
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving skills and attention to detail.
Ability to follow technical instructions and perform tasks under supervision.
Excellent communication and teamwork abilities.
Willingness to learn and adapt to new technologies.
A driver's license.
High school diploma or equivalent.
Working Conditions:
Standard office hours apply, with the possibility of occasional overtime to support special projects or events.
This position requires the ability to comfortably perform tasks that may require prolonged periods of sitting, standing, or using computer equipment.
The role of an IT tech Assistant may involve some physical activity, such as lifting and carrying computer equipment, setting up workstations, or troubleshooting hardware issues.
We Offer:
A competitive salary package.
Opportunities for professional development and growth within the company.
A supportive and collaborative work environment.
Vacation and Sick Leave.
Paid Holidays.
Simple IRA Retirement Plan.
Schedule Flexibility.
Paid Bereavement.
Paid Wellness and Personal Days.
If you are a highly motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply.
You can also email your resume to email protected .
Thank you for your interest in joining our team as an IT Technician Assistant.
Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
Employee discount Flexible schedule Retirement plan Experience level:
No experience needed Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Ketchikan, AK 99901:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Computer Headquarters is a full service MSP IT company dedicated to providing innovative solutions to business and government facilities of all sizes.
With a focus on excellence, innovation, and customer satisfaction, we have built a reputation for delivering top-notch IT solutions tailored to meet our clients' diverse needs.
We strive to maintain the highest standards of quality, integrity, and professionalism in everything we do.
We are currently seeking a motivated and enthusiastic individual to join our team as an IT Assistant.
This is an exciting opportunity for someone who is passionate about technology and eager to kick-start their career in the IT industry.
Key
Responsibilities:
Assisting with Technical Support:
Provide assistance to end-users by troubleshooting hardware and software issues.
Respond to help desk tickets and resolve technical issues in a timely manner.
Assist in the installation, configuration, and maintenance of computer systems and peripherals.
Learning and Applying Technical Skills:
Participate in training sessions to learn about various IT technologies, tools, and methodologies.
Apply theoretical knowledge to practical tasks, such as setting up networks, configuring software, and testing systems.
Stay updated with the latest industry trends and best practices in IT to enhance skillset.
Supporting IT Projects:
Collaborate with and support team members on IT projects, such as software development, network upgrades, or system implementations.
Assist in gathering requirements, conducting research, and contributing to project planning and execution.
Follow project timelines and deliverables under the guidance of one of our Lead Technicians.
Documentation and Reporting:
Maintain accurate documentation of IT systems, configurations, and procedures.
Must be proficient in effectively and accurately managing time and note-taking.
Ensuring Security and Compliance:
Adhere to security protocols and best practices to protect sensitive data and IT infrastructure.
Assist in conducting security assessments, vulnerability scans, and risk assessments.
Participate in compliance audits and assist in implementing remediation measures as needed.
Monitoring and Maintaining Systems:
Assist in implementing monitoring tools and alerting mechanisms to proactively detect and mitigate IT issues.
Contributing to Team Collaboration:
Actively participate in team meetings, brainstorming sessions, and knowledge-sharing activities.
Communicate effectively with team members to provide updates on progress and escalate issues when necessary.
Adhering to Policies and Procedures:
Follow company policies, procedures, and code of conduct in all IT-related activities.
Maintain confidentiality and integrity when handling sensitive information and data.
Seeking Continuous Learning and Development:
Take initiative to expand knowledge and skills through self-study, online courses, and certifications.
Seek feedback from mentors and supervisors to identify areas for improvement and professional growth.
Demonstrate a proactive attitude towards learning and adapting to new technologies and challenges in the IT field.
Qualifications:
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving skills and attention to detail.
Ability to follow technical instructions and perform tasks under supervision.
Excellent communication and teamwork abilities.
Willingness to learn and adapt to new technologies.
A driver's license.
High school diploma or equivalent.
Working Conditions:
Standard office hours apply, with the possibility of occasional overtime to support special projects or events.
This position requires the ability to comfortably perform tasks that may require prolonged periods of sitting, standing, or using computer equipment.
The role of an IT tech Assistant may involve some physical activity, such as lifting and carrying computer equipment, setting up workstations, or troubleshooting hardware issues.
We Offer:
A competitive salary package.
Opportunities for professional development and growth within the company.
A supportive and collaborative work environment.
Vacation and Sick Leave.
Paid Holidays.
Simple IRA Retirement Plan.
Schedule Flexibility.
Paid Bereavement.
Paid Wellness and Personal Days.
If you are a highly motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply.
You can also email your resume to email protected .
Thank you for your interest in joining our team as an IT Technician Assistant.
Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
Employee discount Flexible schedule Retirement plan Experience level:
No experience needed Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Ketchikan, AK 99901:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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